What influences whether communication is going to be therapeutic or non-therapeutic?  In the following movie a nurse and a patient have difficulty communicating effectively.  So many things can affect our responses.  Fear, anger, impatience, misunderstanding, annoyance, among many other factors can influence us to lash out rather than respond therapeutically.  Watch this movie and pinpoint where communications started to break down.  What could the nurse do to keep this conversation from escalating?  Re-write this conversation using therapeutic communication.


http://www.xtranormal.com/watch/13077520/playgoz-movie