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A huge issue in communication today is what is being called incivility or horizonal hostility or lateral violence.  It is very common in the workplace and at schools.  Being civil is more than being polite, it is a real respect for other people that is demostrated not only in words but by behavior Although this is a growing concern in the workplace with many nurses reporting they have witnessed disruptive behaviors from fellow nurses, there is also a concern that intimidating and incivil behaviors are also prevalent in nursing schools (Stokowski, 2011). 

Research the topic of incivility in nursing and then view the following video.  Who is being incivil, the instructor, the student, or both?  In what ways are they demonstrating incivility?  What could the instructor have done to keep this exchange from becoming incivil?  Re-write the script to have a positive outcome for the student.

References:

[nd56553].  (2009, April, 7).  YouTube video student incivility [videofile].  Retrieved from
http://www.youtube.com/watch?v=PsJRHRRjkxA&context=C33228acADOEgsToPDskLEHiIqkH-r5NvXOrhuI36E

Stokowski, L. A. (2011).  The downward spiral: Incivility in nursing.  Retrieved from
www.medscap.com/viewarticle/739328